Fair Go Casino Australia Privacy Policy
This Privacy Policy explains how Fair Go Casino Australia handles personal information when you visit our website, create or use an account, contact support, manage preferences, or use our services. It is designed to help Australian players understand what information may be collected, why it is used, how it is protected, and the choices available to them.
How this Fair Go Casino Privacy Policy works
Privacy matters at every stage of the Fair Go Casino Australia experience. This policy describes the way personal information can be handled to operate the website, support account access, protect players and the platform, respond to requests, meet applicable obligations, and improve the usability of our services.
Please read this page carefully before using the website. Where a feature requires additional information, we aim to make the reason clear at the point where that information is requested. Certain features may not be available when the necessary information is not provided or cannot be verified.
Information Fair Go Casino Australia may collect
The information collected depends on how you interact with the website and services. We seek to collect information that is relevant to providing a secure, functional, and personalised player experience.
| Information category | Examples | Why it may be needed | When it may be collected |
|---|---|---|---|
| Account details | Name, username, contact details, date of birth, account settings. | To create, maintain, secure, and support your Fair Go Casino Australia account. | When you register, edit your profile, or contact us. |
| Verification information | Identity or age verification details and documents where required. | To help protect players, prevent misuse, and meet applicable verification obligations. | During account checks, service requests, or where verification is required. |
| Transaction and gameplay records | Payment activity, account balances, game sessions, promotional participation. | To operate account features, support transactions, investigate issues, and maintain records. | When you use payment, game, bonus, or account features. |
| Technical and usage information | Device type, browser, IP-related data, pages viewed, timestamps, cookies. | To protect website security, remember preferences, diagnose faults, and improve performance. | When you browse or use the Fair Go Casino Australia website. |
| Support communications | Messages, attachments, call or chat information, request history. | To answer questions, resolve requests, and maintain a clear record of support interactions. | When you contact customer or privacy support. |
Where information usually comes from
Information may be provided by you directly, generated through use of the service, or received through authorised service processes.
Privacy information at a glance
Different information types support different parts of the player journey, from safe account access to responsive support.
information areas
How Fair Go Casino Australia may use personal information
Personal information may be used only where there is a relevant operational, legal, security, service, or communication reason to do so. We aim to keep use proportionate to the service you request and the way you interact with Fair Go Casino Australia.
Core uses of information
- Creating and maintaining player accounts, including account authentication and profile management.
- Providing website features, account tools, payments-related functions, gameplay services, and customer support.
- Helping protect against unauthorised account access, fraud, technical misuse, suspicious activity, and security incidents.
- Verifying information where needed to provide services, protect players, or comply with relevant requirements.
- Communicating about account activity, service notices, privacy requests, important policy updates, or support cases.
- Improving website reliability, user experience, navigation, and the effectiveness of service communications.
- Managing preferences for marketing or other optional communications where you have a choice to receive them.
Marketing and preference communications
Where permitted and applicable, Fair Go Casino Australia may use your contact details to share updates, offers, or information about services that may be relevant to you. You can manage communication preferences using available account tools or by following the opt-out instructions included in a message. Essential account, security, and service communications may still be sent where needed.
Your privacy request journey
Use this simple process to raise a privacy question, update a preference, or request help with your personal information.
Account protection priorities
These layers work together to support a more secure Fair Go Casino Australia account experience.
Information retention approach
We keep information for no longer than reasonably necessary for the purpose it was collected, subject to applicable obligations and legitimate operational needs.
Your privacy choices and account controls
Depending on the nature of your relationship with Fair Go Casino Australia and applicable requirements, you may be able to request access to personal information, ask for corrections, manage marketing preferences, seek information about use of data, or raise a privacy concern.
Helpful actions you can take
- Review your account profile and update contact details that are no longer accurate.
- Use account communication settings to manage optional marketing preferences where available.
- Contact support promptly if you believe account details have changed without your approval.
- Use the privacy request form below for a privacy-related question, correction request, or access enquiry.
- Keep copies of relevant account correspondence when following up on a privacy matter.
Cookies and similar technologies
Fair Go Casino Australia may use cookies and similar technologies to help the website function, remember settings, understand how pages are used, support security, and improve the overall player experience. Browser controls may allow you to manage or remove some cookies, though disabling certain cookies can affect site functionality or prevent some features from working as intended.
Contact Fair Go Casino Australia about privacy
Use this form preview to prepare a clear privacy request. Include only the information needed to identify your account and explain the action you want us to take. Do not include passwords, one-time codes, or payment card numbers.
Updates to this Privacy Policy
Fair Go Casino Australia may update this Privacy Policy from time to time to reflect changes in our services, website features, privacy practices, or applicable requirements. The most current version will be published on this page, together with an updated effective date where appropriate. We encourage you to revisit this Privacy Policy periodically so you remain informed about how your personal information may be handled.
By continuing to use Fair Go Casino Australia after an updated Privacy Policy is published, you acknowledge that you have had the opportunity to review the updated information. Where a change requires a different form of notice or consent, we will use an appropriate method for that purpose.
