Player wellbeing and safer play
Responsible Gambling at Fair Go Casino Australia
This responsible gambling guide helps Fair Go Casino Australia players keep casino play enjoyable, informed and within personal limits. Use the tools below to set boundaries, take a break, request an exclusion, manage promotional contact, or find independent support when gambling no longer feels comfortable.
Choose the responsible gambling action that suits you now
You do not need to wait for a problem to use a responsible play tool. Pick the option that best matches your current situation, then follow the guided action in your Fair Go Casino account area.
Set personal limits
Set deposit, loss, wagering or session controls where available. Choose realistic amounts based on your entertainment budget, not expected outcomes.
Set a Play LimitTake a short break
Use a temporary timeout when you want a clear pause from account access, play activity or promotional messages for a selected period.
Start a TimeoutRequest self-exclusion
Choose a longer exclusion when you need stronger protection from gambling access and marketing contact. Support can guide you through the request.
Request Self-ExclusionCreate a simple Fair Go Casino Australia play plan
A personal play plan makes decisions easier before emotions, time pressure or a losing streak can influence them. This visual planning tool does not submit information. It is a private prompt to help you set clear boundaries before you play.
Never use rent, bills, food, transport, savings or borrowed money for gambling. A separate entertainment budget creates a clear boundary.
Casino outcomes are based on chance. Increasing stakes or extending a session to recover money can make a difficult situation feel more urgent.
Use reality checks as decision points. Step away from the screen, check your planned budget and decide whether stopping is the best option.
Responsible gambling tools and how they can help
Available controls may depend on your account, location and current service settings. The account area is the best place to view active limits, request changes and contact support for help applying a restriction.
| Tool | What it does | When it can help | Useful setup tip |
|---|---|---|---|
| Deposit limit | Sets a maximum amount that can be deposited over a chosen daily, weekly or monthly period where available. | When you want a firm spending ceiling before you begin playing. | Choose a figure based on your entertainment budget and leave room for essential expenses. |
| Loss or wagering limit | Helps control how much can be lost or wagered within a selected timeframe where available. | When session spending starts to feel hard to track. | Review it regularly and avoid increasing it during an active session. |
| Session reminder | Displays a time-based reminder so you can check how long you have been playing. | When you tend to lose track of time during games or live sessions. | Use the reminder as a mandatory pause rather than simply closing the notification. |
| Timeout | Temporarily restricts access for a selected period and may pause promotional communication. | When you need space to reset, reflect or focus on other priorities. | Set it before you feel pressured to continue playing. |
| Self-exclusion | Requests a longer restriction from gambling access and related marketing contact. | When gambling is affecting wellbeing, money, relationships or daily responsibilities. | Contact support and consider connecting with an independent support service at the same time. |
Boundary strength by tool type
Use the lightest tool that helps today, or choose a stronger restriction when you need clearer protection.
Four-step safer play check
Use this short process before depositing, increasing a limit or extending a session.
Recognise when it is time to pause gambling
It can be useful to check in with yourself regularly. A pause is not a failure; it is a practical way to regain perspective and make a decision without pressure.
Wellbeing check-in
This visual guide is a reminder to notice the feeling behind a decision, not a measure of personal success or failure.
A practical pause timeline
When you notice a warning sign, use a clear sequence instead of making a rushed decision in the moment.
- You are gambling longer or spending more than you planned, even after telling yourself you would stop.
- You feel pressure to win back money, increase a stake or make another deposit after a loss.
- Gambling is affecting sleep, work, study, relationships, mood or essential spending.
- You are hiding gambling activity, borrowing money, or using money intended for bills or everyday needs.
- You feel anxious, angry or distressed when you cannot gamble, or when a session does not go as hoped.
Getting help with gambling concerns in Australia
Support is available for players, family members, friends and anyone affected by gambling. Independent services can help you talk through what is happening, plan next steps and find local options without judgement.
| Situation | Helpful next action | Fair Go Casino support option | Independent support option |
|---|---|---|---|
| I want to control spending before I play. | Set a deposit, loss or wagering limit where available and make a written entertainment budget. | Open the responsible play area and review available account controls. | Use Gambling Help Online resources to learn practical budgeting and self-management strategies. |
| I need a break from gambling. | Request a timeout and remove easy access points such as saved payment methods or gambling app shortcuts. | Contact support to apply the appropriate restriction to your account. | Speak with Gambling Help Online for confidential support and local service options. |
| Gambling is affecting my life. | Stop gambling, request self-exclusion and tell someone you trust what is happening. | Ask support for help with a self-exclusion request and promotional communication preferences. | Contact Gambling Help Online or a qualified local counselling service. |
| I am worried about another person. | Start a calm conversation, avoid blame and encourage them to seek professional help. | Do not access another person's account. Encourage them to contact support directly. | Gambling Help Online offers information for family, friends and affected communities. |
Gambling Help Online
Australia-wide gambling support, counselling pathways and practical information for people affected by gambling harm.
Visit Gambling Help OnlineACMA online gambling information
Read Australian Communications and Media Authority guidance on online gambling safeguards and reporting concerns about unlawful services.
Read ACMA online gambling guidanceNeed urgent support?
If gambling is causing immediate financial distress, serious emotional distress or you feel unsafe, stop gambling now and reach out to someone you trust or an appropriate emergency or crisis support service in your area. Responsible gambling tools can help create distance from play, but urgent wellbeing concerns deserve immediate human support.
Choose the next step that helps you stay in control
Fair Go Casino Australia supports responsible gambling through account controls, breaks and self-exclusion pathways. Set your boundary before your next session, and use independent support whenever gambling stops feeling like entertainment.
