Official legal information
Fair Go Casino Australia Terms & Conditions
These Fair Go Casino Terms & Conditions explain the rules for using the website, maintaining an account, accessing casino services, managing payments, participating in promotions and using responsible play tools in Australia. Please read them before registering, logging in, depositing, claiming an offer or using any account feature.
Important: casino games involve chance and are intended for adult entertainment only. Availability, verification, payment options, promotional offers and account features may depend on eligibility, account status, location and the conditions shown in the relevant account area.
Start here
Navigate Fair Go Casino terms quickly
Use these sections to find the terms that matter for your account activity and review key obligations before you continue.
Account journey
How Fair Go Casino terms apply from registration onward
The same core conditions follow the account journey, while payment, promotion and verification rules may apply when those features are used.
Account terms lifecycle
Register
Provide accurate personal details and confirm that you meet the applicable eligibility requirements.
Verify
Supply requested information or documents through the approved secure account process.
Use services
Use the account personally, lawfully and in line with the game, payment and promotion rules.
Manage activity
Review transactions, bonus progress, notifications and responsible play preferences regularly.
Request support
Contact the support team promptly when you need help with account, security or payment matters.
Eligibility and account use
Who may use Fair Go Casino Australia services
You may use Fair Go Casino only if you are legally permitted to access the services offered to your location, meet the required legal age, and can enter into a binding agreement. You are responsible for ensuring that your use of the website and account services complies with the rules that apply to you.
Accurate account information
Registration details must be complete, current and accurate. Use your own legal name, contact details and payment information. Your account profile should match the information supplied during verification, including your name, date of birth and residential details where requested.
One account per person
Unless expressly approved otherwise, an account is personal to the registered user. Do not create duplicate accounts, share login details, use another person’s account, or allow another person to use your payment method or profile. Fair Go Casino may restrict, suspend or review accounts where duplicate or incorrect account information is identified.
Account security
Keep your password private, use a secure device and update login details if you believe they have been exposed. Report unfamiliar logins, profile changes or transactions as soon as possible through the official support channels.
Key meanings
Common terms used across Fair Go Casino conditions
These practical definitions help explain how account, payment and promotional rules are generally applied.
| Term | What it means | Why it matters to you |
|---|---|---|
| Account holder | The person whose verified information is linked to a Fair Go Casino account. | Only the account holder may use the account, make payments and request withdrawals. |
| Withdrawable balance | Funds that are available for a withdrawal request after applicable checks and requirements are completed. | Bonus funds or funds connected to incomplete conditions may not be immediately withdrawable. |
| Verification | A process used to confirm identity, age, address, payment ownership or other relevant account information. | Verification may be required before certain account actions, including payment processing. |
| Promotion | An offer that may include bonus funds, free spins, cashback-style rewards or other account benefits. | Each promotion can include its own eligibility, expiry, wagering and participation rules. |
| Responsible play tool | An account feature designed to help a player set limits, pause access or request self-exclusion. | Use these tools early whenever gambling no longer feels comfortable or controlled. |
Cashier rules
Deposits, withdrawals and payment conditions
Payment methods, limits, fees and processing times can vary. Always review the details shown in your cashier before confirming a transaction.
Deposits
Deposits must be made using a payment method available to your account and, where required, held in your own name. Review the amount, currency, payment method and any selected promotion before authorising the transaction.
- Do not use payment details belonging to another person.
- Keep transaction references until the funds show in your balance.
- Check applicable limits and fees before confirming payment.
Withdrawals
Withdrawal requests are subject to account status, available balance, verification, payment ownership checks and any applicable bonus conditions. Requests may be processed using the available method shown in your account.
- Confirm that your selected funds are withdrawable.
- Use account details that match your verified profile.
- Review visible limits, fees and payment provider timing.
Verification and source checks
Fair Go Casino may request documentation or further information to confirm account ownership, age, address, payment method ownership or other relevant details. Upload requested documents only through the approved secure process.
Transaction reviews
Transactions may be reviewed where necessary to protect accounts, manage payment risk, investigate irregular activity or meet applicable legal and operational requirements. Keep your profile information accurate to help avoid delays.
Which condition applies?
Understanding the order of Fair Go Casino terms
Some account actions have additional terms. For example, a specific promotion may have conditions that apply alongside these general website terms.
Terms hierarchy for common account actions
Promotions and rewards
Bonus, free spins and promotion conditions
Fair Go Casino promotions may be offered to eligible account holders from time to time. Participation is optional. Before claiming any offer, read the promotion page and the conditions displayed with that offer, including any minimum deposit, activation step, expiry period, eligible games, wagering requirement, maximum bet or winnings cap.
Claiming a promotion
To participate, complete the required steps shown for the offer. These may include opting in, entering a promotional code, making a qualifying deposit or selecting the promotion from your account. Do not assume an offer has been applied until the relevant confirmation appears in your account.
Wagering and game contribution
Where a promotion includes wagering conditions, bonus-related funds or winnings may need to be played through before they can be withdrawn. Different games may contribute at different rates, and some games may be excluded from an offer. Check the specific promotion rules before you play.
Promotional misuse
Fair Go Casino may review activity connected with promotions, including duplicate accounts, unauthorised account sharing, repeated use of payment methods across unrelated accounts or activity that conflicts with the stated promotion rules.
Helpful account guide
What to review before completing an account action
Use this table as a practical reminder before taking common actions in your Fair Go Casino account.
| Account action | Review before continuing | Helpful record to keep |
|---|---|---|
| Registering | Legal age, eligibility, personal details and contact access. | The email or mobile number used for account confirmation. |
| Making a deposit | Payment method, amount, currency, limits, fees and selected promotion. | Transaction date, amount and payment reference. |
| Claiming a bonus | Opt-in method, promotional code, expiry, wagering and eligible games. | Promotion name and claim confirmation. |
| Requesting a withdrawal | Withdrawable balance, account verification, available payout method and payout limits. | Withdrawal amount, request time and reference number. |
| Contacting support | Relevant account details, error messages, screenshots and transaction references. | Support ticket or chat reference where provided. |
Stay in control
Responsible play conditions and account tools
Fair Go Casino encourages players to treat gambling as entertainment and use account controls whenever they are useful.
You should only gamble with money you can afford to spend and never rely on gambling as a way to solve financial problems or recover losses. Account tools may include deposit limits, loss limits, session reminders, timeouts, self-exclusion requests or communication preference controls, depending on availability.
Responsible play controls at a glance
Deposit limits
Set a planned maximum amount for a selected time period before you begin playing.
Session reminders
Use time prompts to stay aware of how long you have been active in your account.
Timeouts
Pause account access for a selected period when you want space away from gambling.
Self-exclusion
Request a longer restriction when gambling is no longer manageable or enjoyable.
Need support now? Consider using the account tools available to you and seeking independent help. For Australia, Gambling Help Online provides support and information for people affected by gambling harm. Visit Gambling Help Online.
Help and account queries
How account questions and concerns are handled
Providing the right details early can help the support team understand your request and guide you to the relevant account process.
Support request pathway
Website standards
Additional Fair Go Casino terms for service use
These conditions support a safer, fairer and more reliable account environment for all users.
Game participation and results
Casino games are based on chance. Game rules, payout information, participation conditions and any applicable limits should be reviewed before you play. Outcomes are not guaranteed, and a prior result does not predict a future result.
Restricted or prohibited activity
Users must not attempt to interfere with website operation, misuse promotions, bypass technical controls, use automated systems without permission, provide misleading information, or engage in activity that may harm other users, the service or payment processes.
Changes to services and terms
Fair Go Casino may update website content, account features, promotions, payment options and these Terms & Conditions where necessary. Review the current terms periodically, especially before participating in a promotion or making a payment.
Suspension, restriction or account closure
An account may be restricted, suspended or closed where required for security, verification, responsible play, legal, payment, operational or terms-compliance reasons. Where relevant, Fair Go Casino may request additional information before restoring access or processing an account action.
Privacy and communications
Personal information is handled in accordance with the applicable privacy information and account settings. Keep communication preferences current and use official contact channels when changing account details or seeking support.
Next step
Review the terms, stay informed and manage your account responsibly
By continuing to use Fair Go Casino Australia services, you acknowledge that you have read and understood the applicable Terms & Conditions. Check the current rules before using promotions, completing a payment or making changes to your account.
